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Marketing and Finance (MAF) Podcast

Nov 24, 2016

Coralie Sawruk on why strong leadership is the key to successful change - MAF 109

In this show, I talk to Coralie Sawruk about handling change in organisations.

Often a painful experience for staff and customers, change projects also frequently fail. We discuss how strong leadership is the key to successful...

Nov 17, 2016

Public speaking tips and world-class communication - MAF108

In this episode, I talk about world-class communication.

How you can take your presentations to another level.

Welcome to episode 108 of the Marketing and Finance Podcast.

You’ll hear about:

  • Lessons learned from Marcus Sheridan - a world class presenter and...

Nov 3, 2016

Melissa Collett on learning from customer complaints Ombudsman style - MAF107

In this episode, I talk to Melissa Collett.  A former senior figure at the Financial Ombudsman Service - the FOS.

We talk about how to learn from customer complaints, and how to turn unhappy customers into advocates.

Welcome to episode 107 of...