Nov 24, 2016
Coralie Sawruk on why strong leadership is the key to successful change - MAF 109
In this show, I talk to Coralie Sawruk about handling change in organisations.
Often a painful experience for staff and customers, change projects also frequently fail. We discuss how strong leadership is the key to successful...
Nov 17, 2016
Public speaking tips and world-class communication - MAF108
In this episode, I talk about world-class communication.
How you can take your presentations to another level.
Welcome to episode 108 of the Marketing and Finance Podcast.
You’ll hear about:
- Lessons learned from Marcus Sheridan - a world class presenter and...
Nov 3, 2016
Melissa Collett on learning from customer complaints Ombudsman style - MAF107
In this episode, I talk to Melissa Collett. A former senior figure at the Financial Ombudsman Service - the FOS.
We talk about how to learn from customer complaints, and how to turn unhappy customers into advocates.
Welcome to episode 107 of...